terms and conditions
By accepting this cake agreement and by paying a deposit, you agree to be subject to the Terms and Conditions stated below. Please read the Terms and Conditions carefully before placing your order with Picket Fence Cake Design.
By using the Picket Fence Cake Design service, you agree to be bound by the Terms and Conditions.
We reserve the right to refuse the sale of goods or services and to cancel an order under certain circumstances.
Please be aware that all photographs taken of your cakes prior to delivery, remain the property of Picket Fence Cake Design.
Picket Fence Cake Design keeps the irrevocable and unrestricted right to use and publish photographs of customer’s cakes or pictures in which they may be included. For example, advertising, displays, website and internet promotions, photographic contests, public displays, cake industry publications, studio displays, television advertising and magazine advertising. Photos will not be used until after your event has taken place.
A 50% deposit is required to confirm a booking. No order will commence until a deposit has been paid and received. Once the deposit has been paid, the quoted price remains fixed to the details provided in the quote. The deposit also secures a position in our diary and closes this spot off to other bookings.
The balance of payment is due via bank transfer TWO WEEKS prior to delivery or collection of your cake. Orders will not be delivered or completed unless paid in full by this time.
CONFIRMATION OF ORDERS
Please ensure all contact details, personal information, spelling of names, design requirements, delivery or collection details and any other requested details, have been properly documented on your cake order. Please notify Picket Fence Cake Design via Phone or Email immediately if any errors need to be corrected.
CANCELLATIONS/CHANGE OF DATE
All cancellations/changes must be received in writing. Once your 50% non-refundable deposit is made, your booking is secured.
Any cancellations will result in the loss of your deposit, however if you’d like to make an alternate booking, we are more than happy to transfer this deposit to another order within 12 months. Subject to date availability.
If your order is cancelled within 7 days of your event, all balances outstanding / full amount of order, will be due and non-refundable.
In the instance that Picket Fence Cake Design has to cancel the order with you for any particular reason due to health, family or situations out of our control, a full refund will be provided to you, as well as assistance in finding a suitable decorator with similar experience to complete your order. Picket Fence Cake Design reserves the right of withdrawal for any placed orders due to contributing factors. Contributing factors include, but are not limited to; non-payment, non-cooperation, changes to the order outside of the allowable time frame and changes to the occasion date.
We ask that all changes are made prior to the two week cut off period. Thank you for your understanding. Please be aware that any changes made to the original quoted design, may incur additional costs and any increase in cost will be added to the original quote price of the order. Payments for changes that result in increased costs, are due within three days of confirmation received from Picket Fence Cake Design in regards to the said requested changes.
At Picket Fence Cake Design, we pride ourselves on the quality of our products and services. All cakes are custom designed, homemade and freshly baked for each order, using only the finest quality ingredients. All cakes are made on premises in which nuts are used; every effort is taken to keep ingredients separate, however, all cakes may contain traces of nuts. It is important to remember that cakes are a perishable and delicate product. Our aim is to provide only the freshest and highest quality cakes to our customers.
Unfortunately Picket Fence Cake Design is currently unable to cater to most specialty, dietary requirements. Please be aware that although ingredients can be removed from the cakes, they are still used in our kitchen, so we cannot guarantee that any of our cakes are completely free of them.
We will contact you one week prior to your event, to arrange a time with you for pickup. Orders MUST be collected at the nominated time, we cannot wait for late collections as we have other deliveries, collections and creations to design. Once your order has been collected, all responsibility for the cake is transferred to the customer. We make every effort to ensure the cake is structured safely for travel and we are not liable for any loss or damage caused after collection.
Delivery fees are calculated based on distance travelled from our premises and will be included as an itemised charge on your invoice. Following delivery we are not liable for any loss or damage caused. A contact name and telephone number for the person receiving the cake will be required. The contact person will be required to sign a Delivery/Collection form to confirm that the cake has been received. Once the cake has been collected or delivered, set-up, and signed for, Picket Fence Cake Design cannot be held responsible for any interference or damage to the cake.
Fondant is not designed to be refrigerated and as such, cakes with this icing should NEVER be refrigerated but rather be stored in a cool dry place, preferably in the box they were supplied in. Refrigeration may cause colours to run/bleed. Please keep all cakes and figurines out of sunlight and away from direct heat. Failure to store the cake correctly may result in colours fading, sweating, cracking or melting.
Buttercream cakes, naked cakes and cupcakes can be refrigerated, then removed from the fridge and brought to room temperature prior to serving.
Leftovers should be stored in an airtight container or glad wrap in the refrigerator. If you’d like to freeze your leftovers we recommend cutting into smaller portions, covering with multiple layers of glad wrap and stored in an airtight container.
If for some reason the cake has been damaged when it has left our premises, or after delivery to the venue, we accept no responsibility. However, if you request an emergency call-out, we will endeavour to restore the cake to its original presentation, at an agreed call-out fee.
VARIATIONS FROM PICTURED ITEMS
Please understand if a picture/image is supplied, then in some cases it may be necessary to change a colour or vary a product from the picture as certain cake decorating items may from time to time be unavailable, and exact colours cannot always be matched to be identical. Where items are provided on cakes (plastic figures, toys or handmade sugared items), please note that they are strictly provided as decorations on a cake and it is advised that these are not consumed. Some figurines and decorations may contain wire or toothpicks which are dangerous if consumed. If consumed Picket Fence Cake Design will not be held liable and accept no responsibility if this occurs. If there are any breakages or faults with the items after they are removed from the cake, then if time permits, these can be replaced at an agreed cost.
As each cake is unique, so too are your special requirements and concerns surrounding your order.
If there is an issue with your order, please note that you must refrigerate or freeze the cake immediately and return it to us on the next business day if we are to consider any refunds at all.
DISCLOSURE OF INFORMATION
Picket Fence Cake Design will not disclose any personal information such as your name, address, email or telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will Picket Fence Cake Design sell or receive payments or services for disclosing customer’s personal information to any partner or external company.
Agreement to Terms and Conditions
By proceeding with a purchase you are in agreement with our terms and conditions as stated above.